Overview

Our refund and returns policy lasts 7 days from the date of product delivery. If 7 days have passed since your purchase was delivered, we cannot offer a return or exchange.

To be eligible for a return, your item must be unused and in its original condition. The product must also have its original brand tag and plastic seal intact.

Offer and sale products cannot be returned or exchanged.

Any issues related to the quality or quantity of the product must be reported within 24 hours of delivery for prompt resolution.

Refunds

Once your returned item is received and inspected, the return will be processed according to our return policy.

If your return is approved, the applicable refund will be processed.

Please note that COD and express shipping charges are non-refundable.

A LKR 300 logistics charge will be deducted as part of the refund process.

Exchanges

Products can be exchanged only when they meet the return conditions.

Offer and sale products are not eligible for exchange.

The returned product must be unused and in its original condition, with the brand tag and plastic seal intact.

Non-Returnable and Non-Refundable Items

The following items are not eligible for return, exchange, or refund:

  • Offer and sale products
  • Products that have been used
  • Products not in their original condition
  • Products with the brand tag removed
  • Products with the plastic seal removed
  • Packaging materials such as wooden boxes, brown boxes, and gift wraps
  • Products purchased through international shipments

All packaging materials provided as part of the delivery process are non-returnable and non-refundable under any circumstances.

Shipping Returns

For eligible returns, pickup will be attempted twice.

If the pickup is unsuccessful after two attempts, you will need to return the shipment to our address.

Reverse pickup is subject to the availability of the service in your area.

Please note that COD and express shipping charges are non-refundable, and a LKR 300 logistics charge will be deducted from the refund.

International Orders

Returns and exchanges are not available for international shipments.

Need Help?

If you have any questions regarding refunds, returns, exchanges, product quality, or quantity issues, please contact our customer support team through the contact details provided on our website.